Frequently Asked Questions

Frequently Asked Questions

Find answers to the most common questions about shopping at Purmina.

💳 Payment

What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, and Shop Pay. All transactions are processed in US Dollars (USD) and secured with SSL encryption for your peace of mind.

Is my payment information safe?

Absolutely. Purmina uses industry-standard encryption to protect your personal and payment information. We never store your card details.

🚚 Shipping

Where do you ship?

We currently ship within the United States only.

How long does delivery take?

Orders are delivered within 3 to 7 business days after your order is confirmed. You will receive a tracking number by email once your order has shipped.

How much does shipping cost?

Shipping is free on all orders within the United States. No minimum purchase required.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order directly on our website.

🔄 Returns & Refunds

What is your return policy?

Our return policy allows you to return any item within 14 days of receiving your order. After this period, we are unable to offer a refund or exchange.

How do I start a return?

To initiate a return, please contact our support team at support@purmina.com within 14 days of receiving your order. Items must be unused, in their original condition, and in original packaging.

When will I receive my refund?

Once we receive and inspect your return, we will process your refund within 5–7 business days. The amount will be credited back to your original payment method.

💎 Jewelry Quality

What materials are used in Purmina jewelry?

Our jewelry is crafted from high-quality materials including 925 Sterling Silver, 18K gold-plated stainless steel, and skin-friendly alloys. Each piece is designed for everyday wear with lasting shine.

How do I care for my jewelry?

To keep your Purmina jewelry looking its best:

  • Avoid contact with water, perfume, and harsh chemicals
  • Store in a dry, cool place — ideally in a jewelry box or pouch
  • Clean gently with a soft, dry cloth
  • Remove before swimming, exercising, or sleeping

Is Purmina jewelry hypoallergenic?

Yes! Our pieces are made with skin-friendly finishes, making them suitable for sensitive skin.

📦 Orders

Can I modify my order after placing it?

We process orders quickly, but if you need to make a change, please contact us at support@purmina.com as soon as possible. We'll do our best to accommodate your request before the order ships.

Can I cancel my order?

Order cancellations are accepted within 24 hours of purchase. After that, the order may already be in processing and we may not be able to cancel it.

What if I received a wrong or damaged item?

We sincerely apologize if this happens. Please contact us within 48 hours of delivery with a photo of the item and your order number, and we'll make it right immediately.

Still have questions? Reach out to our team at support@purmina.com — we're happy to help! 💎