In which currency are prices shown?
All prices are in Euro (€).
When will my order be shipped?
We offer free standard shipping (5–9 business days). Expedited shipping is available at an extra cost. For updates, contact contact@purmina.com.
Can I return my order?
Yes, returns are accepted within 14 days if items are unused and in original packaging. Email us for return instructions. Refunds will be issued once the item is received. Return shipping costs are the buyer’s responsibility unless it’s our error.
Can I cancel my order?
Yes, before it’s shipped. If already shipped, please use the return process.
I entered the wrong address, what now?
Email us within 24 hours to correct it. After that, we can’t guarantee changes or refunds.
How long does shipping take?
Average delivery: 7–25 business days, depending on your location.
Still have questions?
Email us at contact@purmina.com with your order number for faster support.