Privacy policy

PRIVACY POLICY — PURMINA

Last updated: April 14, 2026

At Purmina, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit purmina.com or make a purchase from us. By using our website, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

a) Information you provide directly:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely — we do not store card details)
  • Order history and preferences
  • Messages sent to our customer support team

b) Information collected automatically:

  • IP address and approximate location
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent on our website
  • Referring website or source
  • Cookies and tracking technologies (see Section 7)

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • Order processing: To confirm, process, and fulfill your purchases
  • Shipping & delivery: To send your order to the correct address and provide tracking information
  • Customer support: To respond to your questions, complaints, or return requests
  • Account management: To manage your customer account if you create one
  • Marketing communications: To send promotional emails, new arrivals, and special offers — only with your explicit consent
  • Website improvement: To analyze traffic and improve the user experience on purmina.com
  • Legal compliance: To comply with applicable laws and regulations
  • Fraud prevention: To detect and prevent fraudulent transactions

3. LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal bases:

  • Contract performance: Processing necessary to fulfill your order
  • Legitimate interests: Improving our services and preventing fraud
  • Consent: For marketing communications, which you may withdraw at any time
  • Legal obligation: When required by applicable law

4. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share your data only with:

  • Shopify Inc.: Our e-commerce platform provider (shopify.com/legal/privacy)
  • Payment processors: Stripe, PayPal, or other processors to handle transactions securely
  • Shipping carriers: To deliver your orders (e.g., USPS, UPS, FedEx)
  • Email marketing tools: Only if you have opted in to receive marketing communications
  • Legal authorities: When required by law, court order, or to protect our rights

All third-party service providers are contractually required to protect your data and use it only for the services they provide to us.

5. SHOPIFY & DATA HOSTING

Our store is hosted by Shopify Inc., 151 O'Connor Street, Ottawa, Ontario, Canada. Your data is stored on Shopify's secure servers protected by firewalls and industry-standard encryption.

For more information about Shopify's data practices:

  • Terms of Service: shopify.com/legal/terms
  • Privacy Policy: shopify.com/legal/privacy

6. PAYMENT SECURITY

All payment transactions are:

  • Encrypted using SSL (Secure Socket Layer) technology
  • Processed in compliance with PCI-DSS (Payment Card Industry Data Security Standard)
  • Handled by certified payment processors

We do not store your full credit card number, CVV, or payment credentials on our servers. Once your transaction is complete, payment data is deleted.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your browsing experience. Here is what we use:

Cookie Purpose Duration
_session_id Maintains your session Session
_shopify_visit Tracks store visits 30 minutes
_shopify_uniq Counts unique visitors Until midnight
cart Stores your cart contents 2 weeks
_secure_session_id Secure session token Session

You may disable cookies in your browser settings. Note that disabling cookies may affect the functionality of our website, including your ability to add items to your cart or complete a purchase.

8. EMAIL MARKETING

If you opt in to receive marketing emails, we may send you:

  • New product announcements
  • Promotional offers and discounts
  • Jewelry style tips and inspiration

You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by contacting us at contact@purmina.com. We will process your request within 10 business days.

9. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to correction: Request correction of inaccurate or incomplete data
  • Right to deletion: Request deletion of your personal data ("right to be forgotten")
  • Right to restriction: Request that we limit how we use your data
  • Right to portability: Request your data in a portable format
  • Right to object: Object to the processing of your data for marketing purposes
  • Right to withdraw consent: Withdraw consent at any time without affecting prior processing

To exercise any of these rights, contact us at: contact@purmina.com We will respond to your request within 30 days.

10. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfill your orders and provide customer support
  • Comply with legal and tax obligations (typically 5–7 years)
  • Resolve disputes and enforce our agreements

When your data is no longer needed, we securely delete or anonymize it.

11. CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at contact@purmina.com and we will delete it promptly.

12. SECURITY MEASURES

We implement the following security measures to protect your data:

  • SSL encryption on all pages
  • AES-256 encryption for stored data
  • Regular security audits
  • Access controls limiting who can view your data
  • Secure payment processing via PCI-DSS certified providers

While we take every precaution, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites. Once you leave purmina.com, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external sites you visit.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Significant changes will be communicated via email or a prominent notice on our website.

15. CONTACT US

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: contact@purmina.com 🌐 Website: purmina.com 📍 Store: Purmina — United States

We are committed to resolving any privacy concerns promptly and transparently.